TERMS AND CONDITIONS 2017-08-29T17:37:24+00:00

Terms and Conditions

1. Initial Quotation 2017-08-29T17:33:28+00:00

1.1 Unless confirmed otherwise, the quotation given will not include insurance, customs duties, port charges such as inspections, demurrage, or any fees/taxations payable to government bodies or agencies.

1.2 The quotation given is valid for 28 days from the date of issue. Outside of this time frame you will need to request a new quotation from us.

1.3 Unless expressly included in the quotation given, reasonable extra charges may apply in the following circumstances which you agree to pay:

1.3.1 If the goods are not collected within 28 days of acceptance.

1.3.2 Charges beyond our control result in a change of our costs. These charges may include currency fluctuations, changes in freight costs, ferry, fuel, taxations or tolls.

1.3.3 Work is requested to be carried out outside of our normal working hours, on a Saturday, Sunday or Public Holiday.

1.3.4 At your request, goods have to be delivered and/or collected above the ground floor/kerbside.

1.3.5 It is necessary to pay for parking or other fees in order to complete the work.

1.3.6 We supply any additional services outside of the original quotation given, such as moving/storing extra goods.

1.3.7 Circumstances beyond our reasonable control mean the time or resources to carry out the agreed work must be extended or increased.

1.3.8 We form a written agreement to increase our Limit of Liability prior to the goods being collected.

1.4 Work not priced within the quotation unless confirmed otherwise in writing:

1.4.1 We will not ship, store or move any disallowed items excluded in clause 5.

1.4.2 We are not responsible for the assembly or dismantling of any furniture to be shipped or stored. Furniture which needs to be disassembled before being moved should be dismantled before collection and will be returned in the same state of assembly in which it was collected.

2. Your responsibilities 2017-08-29T17:32:47+00:00

2.1 You will be responsible for:

2.1.1. Ensuring that you or your representative will be present during the entirety of the collection and delivery processes.

2.1.2 Covering any charges incurred by us for parking or meter suspension whilst completing the work.

2.1.3 You must provide us with current and correct contact details during the shipment, movement or storage of your items. These include, address, name and telephone number. You are responsible for notifying us of any changes to these contact details. All notices and correspondence we send to you by first class post, will be considered received after seven days at the last address you recorded with us.

2.1.4 Obtaining appropriate insurance cover against all insurable risks for the items given for store or shipment.

2.1.5 Ensuring that all relevant documentation given to you is signed by either you or an authorised representative at the collection and delivery of your goods. These documents may include but are not limited to, receipts, bills, inventories.

2.1.6 Organising and funding, all documents, permissions, licenses, permits, customs paperwork, which are necessary for the shipment to be completed successfully.

2.1.7 Ensuring all items packed by you are secure and within the correct weight restrictions for the box/packaging which they are within. We are not liable for any damages to items which are not packed by us or an authorised packing agent of ours, unless caused by our direct negligence or breach of contract.

2.1.8 Ensuring that no prohibited item (see clause 5) is contained within your goods to be shipped or stored by us.

2.1.9 You may be asked to provide a truthful and accurate list of goods submitted to us for storage or shipping, it is your responsibility to ensure that this is correct and complete. You will be liable for any costs incurred due to an inaccuracy or missed item within this list. Inventory or receipt where you produce a list of your goods, will be accepted as accurate.

2.2 We will not be liable for any additional costs, charges, loss or damages that may be incurred through failure to execute these responsibilities, unless caused by our negligence or breach of contract.

3. Ownership of the Goods 2017-08-29T17:32:12+00:00

3.1 You guarantee that you are either the legal owner, the owner without legal charge or the authorised representative of the legal owner of all the goods you submit to us for shipping, transportation or storage.

3.1.1 As the legal owner of the submitted goods, you must read and agree to these terms and conditions.

3.1.2 If you are the authorised representative of the legal owner of the goods you are to make the owner aware of these terms and conditions and confirm that they are also in agreement of them.

3.1.3 If you are the authorised representative of the legal owner of the goods, you are responsible for informing and securing authorisation from the owner of any and all dealings with us involving their goods.

3.1.4 If at any point from the start to the completion of the contract any other party or person has or develops a legal interest in the goods, you must make us aware in writing immediately and provide us with their current and correct contact details.

3.2 If clause 3.1 proves to be untrue you will be responsible for and agree to pay any and all charges, fees, penalties, damage/loss claims brought against us and legal implications resulting.

3.3 If at any point you wish to transfer responsibility of this agreement to a third party you must inform us in writing and provide us with their full name and address. Until a new agreement is issued and signed by this third party, your agreement with us will stand and you will continue to hold responsibility.

4. Potential charges incurred if postponing or cancelling the shipment 2017-08-29T17:31:42+00:00

4.1 If you must cancel or postpone this agreement, you may be charged a reasonable postponement fee or cancellation fee relating to how much notice has been given. You agree to pay these fees in the event of your cancellation or postponement if requested.

4.1.1 Assuming no services or goods have yet been provided by us, you will receive a full refund of your deposit following cancellation.

4.1.2 If services have already been provided and the agreement begun at the point of cancellation or postponement you will be liable for all the charges.

4.2 You have the right to cancel the contract within 7 days of the payment of the deposit as long as no services or goods have been provided.

5. Prohibited Items which cannot be shipped or stored by us 2017-08-29T17:29:47+00:00

5.1 Unless agreed upon in writing, the following items will not be moved, stored or handled by us and you must not submit them to us for shipping or storage. This is to prevent risks to health and safety, risk of fire and of other potential hazards or legal implications. You should arrange your own alternative transport and/or storage for these items.

5.1.1 If any item submitted is in our opinion, hazardous to health, dirty, unhygienic or likely to attract vermin, we will notify you as soon as possible in writing and inform you whether we will refuse these items entirely or under what circumstances we would be willing to accept them. If the items must be refused we will not be liable.

5.1.2 Illegal items or stolen goods, pornographic materials, drugs, any item which is considered potentially dangerous or damaging, explosive items such as aerosols, gas canisters, ammunition, firearms, paints, printer cartridges or lithium batteries. Alcohol, liquids, tobacco or glass bottles.

5.1.3 Precious metals or stones, jewellery, trinkets, watches, coins or other money, deeds, stamps, securities or goods and collections of any similar kind.

5.1.4 Any goods likely to attract pests or vermin and cause infestation and/or contamination.

5.1.5 Any animals or plants, fish, reptiles, birds and insects.

5.1.6 Items requiring a specialised or controlled environment and/or items which are perishable.

5.1.7 Items which require special license or permission to transport, import and export.

5.2 If any of these prohibited items are found to have been submitted without our knowledge you will be asked to collect these items and pay any relevant additional charges from us. If you fail to collect your goods within a reasonable time set out by us we reserve the right to apply for a court order for the destruction or safe disposal of any such items found by us. You will be responsible for any reasonable expenses incurred during this process such as but not limited to, legal costs, charges, penalties, disposal costs, damages, extra transportation in removing your items. You agree to pay these additional costs to us within a reasonable time frame set out by us.

6. Payment 2017-08-29T17:28:16+00:00

6.1 Unless otherwise agreed by us in writing, we require a deposit before we collect your goods.

6.2 Unless otherwise agreed by us in writing, full payment is required by cleared funds within 7 working days of goods being collected for shipment. In default of receiving payment, we reserve the right to refuse to commence the shipment until full payment is received.

6.3 In respect of all sums which are overdue to us, we will charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.

6.4 REFUNDS Policy. The client has the right to cancel the contract within 7 days of the deposit being received; this is subject to us having not provided goods or services. All refunds are at Send and Store’s discretion without prejudice. All refunds must be requested via telephone or email.

7. Extending, Reducing or Altering Storage to your Storage Agreement 2017-08-29T17:27:19+00:00

7.1 If you need your goods returned earlier than predicted at the commencement of the agreement, you will be reimbursed for the cost of the unused storage time. This reimbursement may take a minimum of 7 working days.

7.1.1 You must give 7 working days notice when requesting the early return of your goods from our storage. Goods will be returned to you as soon as possible on an agreed upon date after this 7 working day period, subject to availability and location and providing your account is paid fully up to date.

7.2 If you need to extend the period of your storage agreement you must inform us at least 7 working days prior to the final date booked and paid for in your current storage agreement. Payment for the additional storage should be received before the date of commencement of the extension.

7.2.2 We cannot guarantee to be able to continue storing your goods for longer than the initial agreement and your goods may have to be returned to you. You will be given 7 working days notice if this is the case.

7.2.3 As we review our storage costs periodically, if you request an extension of your storage agreement you will be subject to any changes in cost that have occurred for your next agreement term. You will be informed of these price changes before payment is requested and have the right to cancel or alter the agreement for 7 days after payment has been made. You may be liable for the reasonable cost of any additional service supplied by us within this time if we have already stored your goods beyond the original return date agreed upon.  

7.2.4 If you require an extension of storage for your goods you may be asked to confirm again your current address and contact details and are responsible for informing us of any changes of these details throughout the duration of our services.

8. Delays during transit 2017-08-29T17:26:14+00:00

8.1 We will not be liable for any delays in transit other than by cause of our negligence or breach of contract.

8.2 Any transit/transport times quoted by us are estimates only and based upon information known to us at the time of issue. Transit times can be altered by a range of factors which our no fault of ours and beyond our control, including (but not limited to) changes in departure or sailing dates of the shipping/freight company, port congestion, changes in the route used by the shipping/freight company, acts of God or adverse weather creating problems with accessibility, political unrest/conflict disrupting the ability to deliver on schedule.  

8.3 If due to reasons beyond our reasonable control, your goods cannot be delivered, we will take them into store until the agreement can be fulfilled. Any additional services including storage, delivery, re-delivery, will be at your expense and you agree to pay these additional fees.

9. Transport routes and methods 2017-08-29T17:25:09+00:00

9.1 We reserve the right to choose the route and method by which the work is carried out.

9.1.2 The route selected is subject to change if we deem this necessary for the safest/most efficient delivery of your goods.

9.2 Additional space/capacity/volume in our vehicles and/or containers may be utilised for the transportation of goods from other customers, unless previously agreed otherwise in writing by us and any additional cost for solo travel included within our quotation.


10. Sub-contracting the work 2017-08-29T17:23:46+00:00

10.1 We reserve the right to sub-contract some or all of the work involved in this agreement.

10.2 If it is necessary to sub-contract work these conditions and your agreement to them will still be applicable.

11. If you do not pay all your charges/fees due to us 2017-08-29T17:23:11+00:00

11.1 The company (us) reserves the legal right to hold goods until the customer (you) has paid all outstanding charges (“Lien”). If you fail to pay any charges, payments or charges paid on your behalf by us due under this agreement, we have the right to withhold and ultimately dispose of the goods.

11.1.1 You will also be liable for charges and costs incurred by us while we are applying our right of lien by withholding your goods and recovering our charges, including but not limited to, storage fees, legal charges, extra transportation. These terms and conditions will continue to apply.

11.2 After 30 days notice, if payment relating to your goods is in arrears, we have to right to require you to remove your items from our custody and pay in full all the charges owed to us. If we do not receive all outstanding fees owed to us, we are entitled to sell or dispose of some or all of the goods without further notice. Any cost incurred in the sale or disposal of these goods will be charged to you. The net proceeds will be credited to your account and any eventual surplus gained will be paid to you without interest. If the amount due is not recovered in full, we may may seek to recover the remaining balance from you.

11.3 If a dispute regarding to payment arises from this Agreement, which cannot be resolved, either party may refer it to court for arbitration.

12. Advice given and Applicable Law regarding to Personal Effects Shipping 2017-08-29T17:22:10+00:00

12.1 We strive to give as much assistance as possible when giving information on the import/export of your goods, and will use all reasonable endeavours to ensure our information is up to date. However, information such as national or regional laws or regulations, are subject to change and it is your responsibility to seek appropriate external advice to verify the accuracy of any information provided by us. You understand that all information provided by us is done so in good faith and based upon circumstances as they are known to us at the time the information was given, and we are not responsible if this information becomes inaccurate due to a change in circumstances beyond our control.

12.2 The non-exclusive law and jurisdiction of the English or Scottish Courts will govern any disputes between us. If you currently reside or will be moving to a place which is outside of the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may be applied subject to our written agreement prior to the shipment or services commencing.

13. Our Liability for Loss or Damage 2017-08-29T17:19:33+00:00

13.1 We do not know the value of your goods therefore we limit our liability to a fixed limit per box. The amount of liability we accept under this agreement is reflected in our charges for our work. If you wish to increase the liability, then you must choose an appropriate insurance.

13.2 Unless otherwise agreed in writing, if we are negligent or in breach of contract we will pay you up to £100 for each box that is lost or damaged as a direct result of any negligence or breach of contract when using our storage services.

13.3 Unless otherwise agreed in writing, we accept no liability when shipping your goods. This is described as any goods that destined to, or received from a plate outside the United Kingdom.

13.3.1 We only accept liability for loss or damage arising from our negligence or breach of contract whilst the goods are in our physical possession. Liability is a fixed limit of £40 per box.

13.3.2 Where we engage an international operator, shipping company or airline to convey your goods to the place, port or airport of destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.

13.3.3 If the carrying vessel/conveyance, should for reasons beyond the carrier’s control, fail to deliver the goods, or route them to a place other than the original destination. You may have limited recourse against the carrier depending upon the carriers particular terms and conditions of carriage, and You may be liable for General Average contribution (e.g. the costs incurred to preserve the vessel/conveyance and cargo) and salvage charges, or the additional cost of onward transmission to the place, port or airport of destination. These are insurable risks and it is your responsibility to arrange adequate marine/transit insurance cover.

13.3.4 We do not accept liability for goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless such confiscation, seizure, removal or damage arose directly as a result of Our negligence or breach of contract.

13.3.5 We do not accept liability for any damage to any goods that have not been professionally packed by ourselves or our authorised packers.

13.3.6 Our liability may change if you have bought  insurance from us where you will have written changes to our liability.

13.4 For the purposes of this agreement, a box is defined as a parcel, package, carton, container, or the entirety of a packed item(s).

14. Liability Exclusions 2017-08-29T17:18:15+00:00

14.1 We will not be liable for delays, changes in our services or failure to fulfill this Agreement as a result of war, invasion, acts of foreign enemies, terrorism, hostilities (whether war is declared or not), civil war, political unrest, rebellion, military coup, Act of God, adverse or extreme weather, re-scheduled sailing, departure or arrival times, third party industrial actions, port congestion, delays due to increased security or inspection, or other such events outside of our reasonable control.  

14.2 We are not liable for any loss or damage caused by fire or explosion. You are responsible for taking out extra insurance on Your goods against both fire and explosion.

14.3 For Goods that have been stored with Us, Our liability will cease upon handing the goods back to either You or your authorised representative. For claims information following this see clause 15 below.

14.4 No individual employee of Ours will be separately liable to you for any delay, failed delivery, loss, damage, errors or omissions, under the terms of this Agreement.

14.5 Where damage or loss is caused by Us, Our agents, or Our employees, we will not be liable if there is no breach of this Agreement by Us, Our employees or agent.

14.6 We will not be liable for any damage or loss caused by Us, Our agent or employees, if such loss or damage is not a reasonably foreseeable result of any breach of this agreement.

15. Making a Claim 2017-08-29T17:17:31+00:00

15.1 If goods are delivered by Us, You have seven days to notify us in writing of any damage or loss from the date of delivery by us. You must advise us of Your concern regarding this damage or loss within seven days, however we may agree to extend this time limit upon request for receiving the specific details regarding such damage or loss, provided the request for extension is received within seven days of delivery. Consent to such a request will not be withheld unreasonably.

15.2 Where You or Your authorised representative collect the goods from Us, We must given written notification of any damage or loss to the goods at the time they are handed over to you or your representative or as soon as practically possible.

16. Terminations 2017-08-29T17:16:50+00:00

16.1 To terminate your storage contract, you must give us at least 7 days notice, subject to availability and within working days. If the customer wishes us to release the good at an earlier date and we are able to do so then we will comply, providing the customers’ account is paid up to date.  The storage charge is payable up to the date where the return notice should take effect.

16.2 You are not able to terminate your shipping contract once we are in possession your goods.  Terminations are subject to our refund policy at our discretion.