We don’t want you to find unexpected charges when your storing or shipping, and you don’t either so be aware of the list below and avoid any extra charges. Some of these charges are by us such as being late with your boxes or not returning unused boxes. Other charges are by the country you may be shipping to.
Storage and Shipping Avoidable Charges
Please be sure to label your items and boxes with the correct information including your personal details and your reference number.
Labelling your items correctly is important if you want to ensure its safe return. We do not accept liability if we find evidence of incorrectly labelled items.
Unfilled/incorrectly labelled items will be charged at £4.00 per item.
Your payment must be made within 7 days of the collection / invoice date.
Late payment charge is £25.00 after the 7 days and £15.00 for each additional 7 days thereafter.
If we do not receive payment after 12 weeks, we will donate your consignment to a charity that Send and Store supports.
Our drivers are very busy which is why it is very important that they aren’t made to wait.
You should have your boxes ready and packed on the ground floor or in reception (apartments or student halls) for when the driver arrives.
Making our driver wait will be charged at £50.00 per hour or part there of.
When you are ordering your free packaging, you might not be sure of how many boxes you will need so its always best to get more than enough.
We do expect these unused boxes returned to us when we pick up your full boxes. We charge £4.00 per box that isn’t returned.
Shipping Avoidable Charges
All shipments by air will be subject to a security inspection including x-ray scan prior to loading.
Send and Store cannot return any confiscated goods.
It is very important to check you aren’t sending any ‘Prohibited Goods’. Confiscation of prohibited goods will incur an additional charge of £75.00
When your consignment arrives in its destination country, it will be cleared by customs. If the destination address is changed, a new custom clearance will have to take place, this will incur a charge of £30.00.
When shipping, we cannot send your items without all the complete documentation. we require all documents we provide you to be complete by the collection date.
The charge for incomplete documents is £30.00. You may also be charged storage is shipping is delayed.
You will receive your relevant paperwork when we deliver your free boxes. Please scan or send these to Send and Store. Do not give them to the drivers.